Refund policy

Return & Refund Policy

[SSTMI] Effective Date: [09/13/2026]

Thank you for shopping with us. This policy explains how returns and refunds work for orders placed through our website. Please read it carefully before completing your purchase.

1. Pickup-Only Store — No Delivery

We do not offer shipping or delivery. All orders placed on our website are for in-store pickup only (retrait en magasin). You will receive a notification when your order is ready to be collected at our physical location:

[GQ2H+77F, Jendouba]

Please bring a valid ID and your order confirmation (email or order number) when picking up your order.

2. Returns

You may return an eligible item within [30] days of the pickup date, provided that:

The item is unused, unworn, and in its original condition
The item is in its original packaging, with tags and accessories included
You have proof of purchase (receipt, order number, or confirmation email)

Returns must be made in person at our store — since we do not offer delivery, we are unable to accept mailed returns.

The following items cannot be returned:

[Insert exceptions, e.g. clearance/final sale items, opened hygiene or personal care products, custom or made-to-order items, perishable goods]

3. How to Request a Return or Exchange

Bring the item and your proof of purchase to our store within the return window above.
Our staff will inspect the item to confirm it meets the return conditions.
Once approved, we will process your refund or exchange on the spot.

You may also contact us in advance so we can prepare your return:

Email: [societesaidani123@gmail.com]
Phone / WhatsApp: [+21621703158]

4. Refunds

Once your return is inspected and approved:

Refunds are issued to your original payment method where possible. Cash payments are refunded in cash; digital payments are refunded to the same account or card used.
Refunds are typically processed immediately in-store, or within [3] business days if the payment provider requires processing time.
You will receive a confirmation once the refund has been issued.

We do not charge any return fees, since all returns are handled in person at the store — there are no shipping or delivery costs to deduct.

5. Exchanges

If you'd prefer an exchange instead of a refund (e.g., different size or color), bring the item back within the return window and our team will help you find a suitable replacement, subject to availability.

6. Damaged, Defective, or Incorrect Items

If you picked up an item that is damaged, defective, or not what you ordered, contact us as soon as possible (within [14] days) so we can arrange a free replacement or full refund. Please bring the item and your proof of purchase when you come in.

7. Order Cancellations

Orders can be cancelled free of charge as long as they have not yet been prepared for pickup. To cancel, contact us at [societesaidani123@gmail.com/+21621703158] with your order number.